Time Management Tactics

TIME MANAGEMENT TACTICS

Making Your Outbound Calls

By Planning your outgoing calls carefully, you can make sure that you deal with all of the necessary issues as efficiently as possible.  Managing your calls in this way helps you to look more professional as you can ensure that you have all the necessary information to hand.  This can be one of the most effective time management tactics.

Set aside a specific time each day to make your calls,

Make a list of who you need to call,

Prioritize, that is call the most important first,

Draw up a brief agenda for each call by preparing your call log,

If a number is engaged move on to the next call,

Try to follow your agenda by referring to your call log, and make sure that you cover all points and make notes on your call log.

It is often better to arrange to call back rather than wait for the other person to call you when they  return. This enables you to stay in control and to add the call to your next batch, rather than be interrupted. Avoid being left on hold. If you contact is on another call, arrange to call back when you are planning to make your next batch of calls.  However, if your call is important and you are finding it difficult to contact the other person,  then you should try to make an appointment to call back.  This can be done by  speaking to either their secretary, PA or to one of their colleagues.  Ask them to put a note in the person's diary.  This will make them aware of the important of your call and should encourage them to make time to deal with it.

(Next part tomorrow)